Return & Refund Policy

Last updated: October 22, 2025

Thank you for your purchase. We want you to be completely satisfied with your order. This Return and Refund Policy outlines your rights and our obligations regarding returns, exchanges, and refunds.

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1. Overview

Our return and refund policy lasts 30 calendar days from the date of purchase or delivery (whichever applies).
If more than 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange unless otherwise required by applicable law.

To be eligible for a return:
• Your item must be unused, unwashed, and in the same condition that you received it.
• It must be returned in its original packaging and include all tags, accessories, and documentation (if applicable).
• Proof of purchase (such as a receipt or order confirmation) is required.

Please do not send any items directly to the manufacturer unless instructed otherwise by our support team.

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2. Non-Returnable or Non-Refundable Items

Certain types of goods are exempt from being returned, including but not limited to:
• Perishable goods (e.g., food, flowers, plants)
• Intimate or sanitary items (e.g., undergarments, beauty products, hygiene-related goods)
• Downloadable digital products or software
• Gift cards or promotional vouchers
• Custom-made, personalized, or final-sale items
• Hazardous materials, flammable liquids, or gases
• Health and personal care items once opened or used

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3. Partial Refunds (If Applicable)

Partial refunds may be granted at our discretion for:
• Books or printed materials with obvious signs of use
• Opened media (CDs, DVDs, software, games, vinyl, etc.)
• Items not in their original condition, damaged, or missing parts not due to our error
• Items returned after the 30-day period, subject to prior approval

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4. Refund Process

Once your return is received and inspected, you will receive an email confirmation. We will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 5–10 business days, depending on your financial institution’s processing times.

Refunds will not include original shipping fees unless the return is due to our error (e.g., defective or incorrect item).

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5. Late or Missing Refunds

If you have not received your refund:
1. Check your bank or credit card account again.
2. Contact your credit card provider—posting times vary.
3. Contact your bank—there is often a processing delay.
4. If you still have not received your refund after following these steps, please contact us at {email address}.

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6. Sale, Discounted, and Final-Sale Items

Only regular-priced items are eligible for refunds.
Items purchased on sale, clearance, or as final-sale are non-refundable and non-exchangeable, except where required by law or if the item is defective.

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7. Exchanges

We replace items only if they are defective, damaged, or incorrect.
If you need an exchange for the same item, contact us at {email address} with your order number and details.

Send your item to:

We reserve the right to deny exchanges that do not meet the above conditions.

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8. Gifts

If the item was marked as a gift at purchase and shipped directly to you, you’ll receive a gift credit for the value of your return once it is received and approved.
If the item wasn’t marked as a gift or the order was shipped to the gift giver, the refund will be issued to the original purchaser.

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9. Return Shipping

To return your product, mail it to:

• You are responsible for return shipping costs unless the return is due to our error.
• Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping (if prepaid by us) will be deducted from your refund.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

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10. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the product and packaging.
We will provide instructions for replacement, repair, or refund at no additional cost to you.

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11. Legal Rights

This policy does not affect your statutory rights under applicable consumer protection laws. Certain jurisdictions provide additional rights that may not be waived by contract.

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12. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us at: